Supercharge Your New or Growing Business
Understanding why customers buy—or don't buy—your products is the first priority for new business survival.
25% of Businesses Fail in the First Year, 65% Fail Within Ten Years
Everybody has heard the statistics—25% of businesses fail within the first year, 45% fail within five, and so on. But why do they fail? Small business organizations like SCORE and Harvard researchers consistently find that the top reasons new businesses fail are often avoidable.
Top 4 Reasons New Businesses Fail
1. Failure to investigate the market.
Sure, the idea is great, but is there a market for this product or service? Only some good ideas become good products, and even fewer become sustainable businesses. Entrepreneurs don’t need to hire a Big Four consulting company to help assess a new market, but they do need to learn how to identify what progress buyers are willing to pay for. The hall of closed businesses is filled with products that were great ideas nobody needed enough to give up hard-earned money for. People give up money in exchange for only a few outcomes—with less pain, less effort, more enjoyment, and more opportunities being the primary drivers. Does your innovation ease someone's hardships? Replace a workaround? Save money or time? Open a new world of possibilities? Help them get more out of fulfilling activities? If the answer is “no,” the market won’t care enough about the product for the business to thrive.
2. Unclear or absent differentiation in the market.
Here, the founder has identified a need in the market that buyers are willing to pay for, but their product or service doesn't stand out to buyers in the marketplace. Since young companies rarely have the budget to outspend their competitors on marketing, their product—as great as it might be—blends in with the rest of the pack. What makes your version different? More importantly, what makes it better? The entrepreneur isn’t just trying to get people to consider her product; she’s also trying to get customers to fire their old product. Maybe it’s the buyer’s old cup of coffee, accountant, or car-sharing service. It’s the founder’s job to figure out how to get prospects to switch, which is always risky for buyers. Entrepreneurs must find ways for their innovations to outweigh that risk with a value people will trust or sample without fully contacting the benefits first. This is difficult, often navigated poorly, and a common reason businesses fail.
3. Lack of feasible go-to-market strategy.
Assuming the business has overcome the most common issues—failure to investigate and unclear differentiation—it’s time to start selling. At this stage, failed companies tend to come in three varieties.
First, they have no go-to-market plan. They don’t have a documented plan for communicating their unique value and nurturing prospects to the point of considering a purchase. Initial sales are flukes supported by friends, family, or their network, and they might be non-scalable and non-productized versions of the offering. But hey, it’s early, and a sale is a sale! Initially, founders should undoubtedly do things that don’t scale, and they should spend more time ensuring early customers are supported and listened to, revealing meaningful and sustainable business value.
Second, founders have a go-to-market strategy, but it’s not feasible. Recruiting influencers or running a Super Bowl ad isn’t for every new business. Neither is hiring a high-powered B2B sales executive or running up low-return social media advertising bills. Fortunately, some simple methods can help any entrepreneur create, test, and adjust go-to-market plans that are attainable and reversible.
Third, new businesses run out of money before they can start selling. This is painful; business owners spend all their savings or investments on their products. They might have overbuilt for an imaginary buyer, failed to validate the product in the market, resisted adjustments, or trusted entirely in their convictions. These businesses might have a nice office, premium agency branding, and complete product feature sets… but no customers. Before anybody shows up to buy the product, the business has run out of capital, and the business is unsure if the world would have ever cared about its solution to whatever problem initially spurred the LLC registration.
4. Lack of community and strategic partnership.
Being an entrepreneur is exciting but can be very lonely. When we hear from founders that “life got in the way” of running their business, it’s often the case that they were alone and could no longer have such an isolating work life. For many solopreneurs, their friends and family are tired of hearing about their latest rollercoaster ride that is a part of startup life. Eventually, founders shy away from sharing even their successes with others as they know they could be telling a different story by the end of the day. Meetups and startup groups are a nice alternative to the sometimes solitary business owner life, but we believe founders and growing business leaders need ongoing connections with people who care about their success. This has always been challenging and even harder to find in today’s virtual culture.
Get the skills, support, and community you need to make your ideas reality.
What to Do to Improve Your Chances of Success
Understanding your customers' needs is crucial in today's competitive landscape. At Dirigo Insights, we teach people how to use four frameworks, with Jobs to Be Done (JTBD) taught first. The JTBD framework provides a powerful lens to investigate the market, differentiate your product, create an effective go-to-market plan, and forge strategic partnerships. Here’s how you can leverage JTBD to achieve sustainable growth.
1. Investigate the market.
The first step in utilizing the JTBD framework is to investigate the market, focusing on the jobs your target customers are hiring your product to do. This involves conducting qualitative and quantitative research to uncover the underlying motivations behind customer behaviors. Buyers are trying to make progress, and this progress happens over time. We need to find ways to speak to buyers in ways that help them through discovery, problem identification, and solutions.
By learning to uncover nuances and struggles that foster innovation, you can tailor your offerings to meet customer needs better, creating a strong foundation for differentiation.
2. Differentiate your product or service from others—clearly.
Once you have a clear understanding of the jobs your customers want to get done, the next step is differentiation. A good product isn’t enough; it must resonate with the specific progress identified during your market investigation and through ongoing selling and service activities.
For example, if your research reveals that your potential buyers are frustrated by long delivery times, you can differentiate your service by promising same-day delivery. You might not need any of the other features or additional products you thought you did, sometimes reducing the amount of time or money to get from an initial idea to the target market.
Make these differentiators clear in your messaging and product design. Use customer testimonials and case studies to showcase how your solution uniquely fulfills their needs, reinforcing why they should consider you over competitors.
3. Build a simple but comprehensive go-to-market plan.
With a clear understanding of the market and your product differentiation in hand, it’s time to create a go-to-market (GTM) plan. This plan should be straightforward yet comprehensive, outlining your target audience, marketing channels, pricing strategy, and sales tactics.
Start by identifying key customer segments based on the jobs they need to accomplish. Choose marketing channels that align with these segments—social media, content marketing, and email campaigns can all be effective depending on where your audience spends their time—knowing what to say and when is crucial for a positive return on your marketing spend.
Set clear goals and metrics to measure your success, such as customer acquisition costs, conversion rates, and customer satisfaction scores. A strong GTM plan outlines how you will reach your audience and establishes a feedback loop to continually refine your approach based on market responses.
4. Join communities and find strategic partners.
Finally, engaging with communities and forming strategic partnerships can amplify your reach and enhance your product's credibility. By joining industry forums, social media groups, or local business networks, you can connect with potential customers and gather insights directly from the community. There are also virtual groups that allow for more flexible meetings and collaboration.
Look for partnerships that complement your offering. For instance, if you are launching a health-focused meal delivery service, collaborating with local gyms or nutritionists can help you reach health-conscious consumers more effectively. Joint marketing initiatives, co-hosted events, or referral programs can mutually benefit both parties while expanding your reach.
Join a FREE Workshop on How to Investigate Your Market
Interested in coaching and workshops but unsure if it will be worth it?
Introducing Six Weeks to Break Through
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Six Weeks to Break Through is a virtual workshop series facilitated by a coach and a cohort of 6-10 people. We follow a sequence that starts with uncovering breakthrough ideas and ends with your specific innovation. Innovations can include the creation or improvement of new products and services.
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The first week is FREE. There's no sales pitch and no obligation to buy anything before or after. It is designed to help every new or growing small business leader understand their customer's "Job to Be Done." You may sign up for the full sequence later if you want to continue with weeks 2-6.
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A Break Through Coach facilitates each session, with the company founder serving as the head coach. All coaches have a minimum of 10 years of experience building and implementing innovations, advanced education in a specific area of innovation research, and a demonstrated history of implementing evidence-grounded frameworks across a wide range of settings.
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You should expect to spend about five hours per week working on course objectives. This work will be directly related to the products or services you are trying to build and generally is not seen as extra work but rather as the work you should be doing.
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We introduce the objective for the week, ask attendees to present their results from last week, deliver a brief lesson to guide the next week's activities, and spend remaining time with 1:1 or peer strategy work.
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While we cannot guarantee availability in other cohorts, we're flexible and will try to find another time for you to participate if a scheduling conflict comes up. The work you put into the course will determine what you get out of the course, and we trust that you can still benefit from the week's objectives, readings, and toolkits.
“This coaching format encouraged engagement and pushed me to explore options strategically I would previously not have considered. I loved the format of the six-week timeline.”
Holly M, Business Owner
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Learn to test your idea.
Maybe you have a business and need to find ways to grow sales. Or perhaps you are looking for the just right startup idea. Customers hire products to get a specific job done, and unless you know what that job is, you will struggle to build products that matter. Surveys and industry reports are nice, but you need to go deeper to deliver disruptive progress.
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Build it with confidence.
Once you have the right ideas, the next step is to figure out how to build the product or service. Who will buy it? How much will they pay for it? What alternatives do they have to your solution? And how many of these customers are out there? You don't need expensive market research, but you do need the tools to find these answers as you grow your idea.